Return / Send back your order (for EU customers)
Here you find the information how to return your order to us.
We regret the return request and provide you with this mail the necessary information for the return.
You can create the DHL return label directly under the links you find below.
- Please select the correct link which applies to your country.
- Please enter your order number in the "Order number" field.
- After filling out and sending the form you will automatically receive a return label already paid by us.
- In addition please write your order-id with a marker / pencil to the box / packaging.
Please only stick this on the package and hand it over to DHL.
Once we have received the goods and they have been inspected, the refund will be made according to the payment method you have used.
If you have not received a refund within 5 working days, please contact us immediately by telephone to arrange for the refund to be made.
Here are the return links to request the free return label (if the language is german, you can change it at the bottom of the page to english):
Netherlands https://amsel.dpwn.net/abholportal/gw/lp/portal/crebus/customer/RpOrder.action?delivery=Lager_NL_CB02
Tchech Republic https://amsel.dpwn.net/abholportal/gw/lp/portal/crebus/customer/RpOrder.action?delivery=Lager_CZ_CB02
United Kingdom (UK) https://amsel.dpwn.net/abholportal/gw/lp/portal/crebus/customer/RpOrder.action?delivery=Lager_GB_CB02